List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:
prepare, engage and review communication on at least four occasions with different individuals or groups.
In the course of the above, the candidate must:
identify the context for communication and select approach and responses accordingly
create and present messages by choosing method and mode appropriate to the audience and context
undertake effective two-way communication from the perspective of a supervisor or team leader
identify and record actions required as a result of communication and follow-up in a timely manner.
The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:
legislation requirement and organisational policies on workplace communication
characteristics of effective leadership communication
electronic and non-electronic communication methods, including situations where they would or would not be used
effective listening techniques
common feedback process and methods
leadership communication responsibilities applicable to own role
common barriers to effective communication in a workplace context
characteristics of verbal and non-verbal communication.
Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.
This includes access to:
workplace documentation and resources for communication and leadership.
Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.